Return Policy

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1. Introduction

At Zomralexstrsheli, we are committed to providing high-quality apartment staging and preparation services. We understand that circumstances may change, and we have established this Return Policy to address cancellations, refunds, and service adjustments fairly and transparently.

This policy applies to all staging and preparation services offered by Zomralexstrsheli. Please read this policy carefully before booking our services. By engaging our services, you agree to be bound by the terms of this policy.

2. Nature of Our Services

Our services are professional staging and preparation services for properties. Unlike physical products, our services involve:

• Professional consultation and assessment
• Design planning and conceptualization
• Furniture and décor rental arrangements
• Physical staging and installation work
• Coordination of cleaning and preparation activities
• Time and expertise of our professional team

Because of the personalized nature of our services and the resources committed upon booking, our refund and cancellation policies differ from those of typical product retailers.

3. Consultation Services

3.1 Complimentary Initial Consultations

We offer complimentary initial consultations (up to 30 minutes) to discuss your staging needs and provide preliminary recommendations. These consultations do not create any obligation to proceed with our services.

3.2 Paid Consultation Services

For detailed consultation-only services (without staging implementation), the following applies:

• Cancellations made more than 48 hours before the scheduled consultation will receive a full refund
• Cancellations made within 48 hours of the scheduled consultation will incur a 50% cancellation fee
• No-shows without prior notice will not be eligible for refunds
• If we need to reschedule, we will offer alternative dates at no additional cost

4. Staging Service Cancellations

4.1 Cancellation by Client

We understand that plans may change. The following cancellation terms apply to our staging services:

• More than 14 days before service start: Full refund minus a 10% administrative fee
• 7-14 days before service start: 50% refund of the total service fee
• Less than 7 days before service start: 25% refund of the total service fee
• Less than 48 hours or after service commencement: No refund available

All cancellation requests must be submitted in writing via email. The cancellation date is determined by when we receive your written notice.

4.2 Cancellation by Zomralexstrsheli

In rare circumstances, we may need to cancel or reschedule services due to unforeseen circumstances such as illness, equipment issues, or force majeure events. In such cases:

• We will notify you as soon as possible
• We will offer to reschedule at a mutually convenient time
• If rescheduling is not possible, we will provide a full refund
• We are not liable for any consequential damages resulting from cancellation

5. Service Modifications

5.1 Client-Requested Changes

If you wish to modify your service booking after confirmation:

• Minor changes (same service level, minor date adjustments) can usually be accommodated at no additional cost if requested at least 7 days in advance
• Significant changes (different service package, major scope changes) may incur additional fees and are subject to availability
• Downgrades in service level will be treated as partial cancellations, and the appropriate refund policy will apply
• Upgrades in service level will be charged at the difference in price

5.2 Changes During Service Delivery

Once staging work has commenced:

• Additional services requested will be quoted and charged separately
• Removal of services already performed will not result in refunds
• Design changes requested after approval may incur additional fees

6. Furniture Rental Returns

6.1 Standard Rental Period

Our staging packages include furniture rental for a specified period, typically aligned with your property listing duration. The rental period begins on the date of installation.

6.2 Early Removal

If you require furniture removal before the end of the rental period:

• No refund is provided for the unused portion of the rental period
• Standard removal and transportation fees apply
• Removal must be scheduled with at least 48 hours notice

6.3 Extended Rental

If you wish to extend the rental period:

• Extension requests should be made at least 5 business days before the scheduled removal date
• Extensions are subject to availability
• Pro-rated rental fees apply for extensions

6.4 Damage to Rental Items

You are responsible for the care of rented furniture and décor during the rental period:

• Normal wear and tear is expected and accepted
• Damage beyond normal wear and tear will be assessed upon removal
• Repair or replacement costs for damaged items will be invoiced separately
• Lost or stolen items will be charged at full replacement cost

7. Satisfaction and Quality Concerns

7.1 Our Commitment

We are committed to delivering high-quality staging services that meet professional standards. If you have concerns about the quality of our work, please contact us immediately so we can address them.

7.2 Resolution Process

If you are not satisfied with our services:

• Contact us within 24 hours of service completion to report concerns
• Provide specific details about the issues you have identified
• Allow us the opportunity to inspect and address the concerns
• We will work with you to find an appropriate resolution

7.3 Remedial Actions

Depending on the nature of the concern, we may offer:

• Adjustments or corrections to the staging at no additional cost
• Alternative design elements or furniture pieces
• Partial refund for specific elements that did not meet standards
• Credit toward future services

The specific remedy will be determined on a case-by-case basis, taking into account the nature of the concern and its impact on the overall service.

8. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters, severe weather conditions
• War, terrorism, civil unrest
• Government actions or restrictions
• Pandemics or public health emergencies
• Transportation disruptions or strikes
• Power outages or communication failures

In such cases, we will work together to reschedule services or find alternative solutions.

9. Payment Terms

9.1 Deposits

We typically require a deposit upon booking to secure your service date. Deposit amounts vary by service type and are specified in your service agreement. Deposits are applied toward the total service fee.

9.2 Refund Processing

When refunds are applicable:

• Refunds will be processed within 14 business days of approval
• Refunds will be issued using the original payment method when possible
• Bank transfer fees, if applicable, may be deducted from the refund amount
• You will receive confirmation once the refund has been processed

10. Disputes

If you disagree with our application of this policy, please contact us to discuss your concerns. We are committed to resolving disputes fairly and professionally. If we cannot reach a resolution, disputes will be handled in accordance with the dispute resolution procedures in our Terms of Use.

11. Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting on our website. The policy in effect at the time of your booking will apply to that booking.

12. Contact Information

For questions about this Return Policy or to request a cancellation or refund, please contact us:

Zomralexstrsheli
Rudolfgårdsvej 1, 8260 Viby, Denmark
Phone: +45 28 40 54 84
Email: service@zomralexstrsheli.world

Please include your booking reference number and relevant details in your communication to help us process your request efficiently.